Hello, I am Mehmet Emre Toktay. To briefly introduce myself; I am a progressive individual with an interest in customer experience, data, and statistics. I most recently completed my master's degree in business administration with a thesis at Istanbul Arel University. I have already started looking for a PhD. If you are serious about the business life, I can take you here.

In my professional life, I had the opportunity to work in various fields ranging from tourism to business intelligence expertise. When I realized that tourism working conditions were not suitable for me, I preferred to focus on statistics and data which are my fields of interest. Initially, I was accepted to the Istanbul University Statistics Non-Thesis Master's program through an interview. After completing my master's courses here, I froze my registration and transferred to Istanbul Arel University for an MBA with a thesis (I wanted to do a master's in statistics with a thesis, but unfortunately, this was not possible due to the education conditions in Turkey and my undergraduate degree being in tourism). I completed the MBA process with a thesis on Lean Six Sigma, a topic mainly researched by industrial engineers and statisticians.

I believe that blending academic studies with work life experience and focusing on areas that can make a difference with the realities of business life is essential. Therefore, in my study, I aimed to see the applicability of customer experience together with Lean Six Sigma methodology. You can reach a shortened detailed version of this relatively successful project here.

The topic of interdisciplinary development truly excites me. I believe that it will bring me unique success and satisfaction in my career/academic life. Initially, while finding the common point regarding customer experience & process improvement, I now aim to add data science to this duo.

My studies and research on this intersection point continue. You can review a few of my studies from here;

Target-Based Sentiment Analysis for Voice of the Customer, a critical point of Customer Experience and LSS

DBSCAN Clustering Algorithm for Customer Experience and Customer Segmentation

I continue to work on publishing these studies as articles. The ones on the site are shortened versions prepared to strengthen my portfolio and for informational purposes. You can find and try a simple app I prepared on ABSA (Aspect-Based Sentiment Analysis) with restaurant reviews I trained here.

As a child of a teacher mother and a progressive individual, my enthusiasm for learning never diminished. I am currently in job search that will help my interdisciplinary journey that I am trying to build in my career. My last three jobs are as follows: Turkey Support Unit Coordinator for DataDuck, Customer Experience Leader for Lenovo, Business Intelligence Expert for Google as an outsourced position. Now, I primarily want to work in a position related to Data Science or at least covering 2-3 areas where I want to improve myself. I believe one of the critical points to be a successful data scientist is to have a deep understanding of the data and sector you are dealing with. Therefore, I think it would be good for me if the data science jobs I am looking for are related to SaaS, BPO, Customer Experience, Support Unit, and Blockchain.

Apart from the serious part, manga, gaming, and mathematics are topics that interest me. I am an enthusiastic console player. I leave my Xbox account in the contact section. Please add if anyone wants to play Deep Rock Galactic, Sea of Thieves, Overwatch 2, and DIABLO 4 (HOOOORAY).

You can contact me regarding any topic you desire. If I think I can contribute to your non-profit volunteer projects that pique my interest, I would love to be involved. Being curious about learning, most projects will interest me.